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Facilities & Visitor Support

To apply for this position, please submit a letter of interest and resume to jobs@americanprairie.org. American Prairie Reserve is an Equal Opportunity Employer.

LOCATION: American Prairie Reserve 
REPORTS TO: Facilities Supervisor
HOURS PER WEEK: Full time at 40 hours per week with overtime paid at time and a half for hours worked over 40 in a workweek; overtime must be pre-approved by a supervisor
TEMPORARY JOB: 6-month position with possibility of continued employment for up to 12 months
JOB ROLE PROVISIONS: Wages paid for drive time to and from home to the work site & from work site to work site; Reimbursement for mileage to and from home to work site and from work site to work site; OR fuel provided on work sites. Temporary housing provided (if applicable)                                          

ORGANIZATION DESCRIPTION: American Prairie Reserve is working to create a wildlife reserve on the Northern Great Plains of northeastern Montana. This reserve is being designed for visitors around the world to experience spectacular wildlife and to protect one of the world’s most important and imperiled ecosystems.

JOB PURPOSE: This position lives and works on American Prairie Reserve to provide logistical, hosting, cleaning, and concierge support for visitor experiences in a variety of lodging facilities including our campground and science and education center. Additionally, the position assists with maintenance for facilities, structures, grasslands, livestock and wildlife. They complete a wide range of labor and light carpentry work including interior, exterior, and property needs for over 300,000 acres and 20+ structures and buildings.

Note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. All employees are required to be responsible for and assist with additional tasks and responsibilities as needed.

PRIMARY JOB DUTIES:

  • Maintenance and repairs to ensure a healthy and safe environment.
  • Perform a variety of maintenance, cleaning and upkeep to Reserve facilities including the restored schoolhouse, campground, employee housing, guest housing, outbuildings and property. Tasks include but are not limited to:
  • Drive a vehicle to transport, pick up or deliver, and/or purchase supplies, materials, and other items as directed by APR.
  • Perform light construction and repairs on structures, facilities, and grounds such as painting, staining, refinishing, hammering, drilling, sanding, etc.
  • Mowing, watering, digging, and snow removal.
  • Fence building, repair, and maintenance, including maintenance of electrified fence wire.
  • Assist in the control of invasive and noxious weeds including application of chemical spray.
  • Report breakage, damage, and perceived safety concerns.
  • Cleaning and upkeep to ensure well-organized and sanitary facilities.
  • Perform a variety of cleaning, adhering to APR standards, at multi-use facilities with kitchens, bathrooms, living spaces, and guest bedrooms. Tasks include but are not limited to:
  • Laundry washing, folding, and storing.
  • Dust wall hangings, baseboards, furniture, fixtures, and other items.
  • Cleaning floors, walls, counters, showers, toilets, sinks, appliances, and counters.
  • Complete waste removal and recycling.
  • Inventory, purchase, organization, and storing of supplies.
  • Guest Services to ensure positive visitor experience.
  • Act as hospitality guest contact, ensuring a positive, welcoming atmosphere as well as quality control of day-to-day hospitality operations to a high degree of sanitation and cleanliness standards. Tasks include but are not limited to:
  • Provide support for visitation and event activities on the Reserve as directed.
  • Ensure facility standards, policies and procedures are understood and followed and provide instructions to staff members and guests.
  • Acts as a point of contact for guests and as a group co-host, creating welcoming atmosphere and engaging with guests.
  • Greet guest(s) upon arrival and provide facility orientation. Process guest checkout.
  • Using Google Calendar and supporting documents, follows protocol to ensure rooms are ready for guest arrival.
  • Resolve visitor issues with appropriate escalation and communication of the issue to the Facilities Supervisor.
  • Provide meal and beverage services when needed, includes washing, cleaning, and putting away dishes.
  • Safely transport guests as needed.
  • Campground Host Duties.
  • Meet and greet campers, answer questions and share accurate information about the area.
  • Collect and communicate visitor stories to American Prairie Reserve staff.
  • Using computerized reservation system, mark reserved sites and register campers.
  • Approach campers for payment, collect payments, enter camper information and fees into computerized reservation system, and prepare bank deposits.
  • Clean and maintain the campground including but not limited to pick up litter, clean restrooms, remove ashes from fire rings, weed trimming, lawn mowing.
  • Identify and report safety hazards and concerns to American Prairie Reserve.

Specific Skills, Educational Requirements, Credentials, Experience, Knowledge and Attributes that are needed for high performance:

  • Enthusiasm for and positive representation of APR’s mission, values, goals, and culture.
  • Exemplary interpersonal and communication skills. Maintain effective communication with staff and guests.
  • Proactive and motivated work ethic; self-directed with the ability to follow systems and processes as directed.
  • Adaptable, flexible, and able to handle ambiguity and change.
  • Ability to prioritize and accomplish results with a high level of productivity and accuracy.
  • Capable of working collaboratively as well as autonomously.
  • Ability to properly maintain confidentiality of private or sensitive information.
  • Professional appearance, language and behavior with the ability to cater to high-end clientele with a customer service emphasis.
  • Proficient computer skills in using email, time tracking software, and other basic software programs.
  • Ability to use chemical products such as cleaners, disinfectants, degreasers, solvents, etc.
  • Ability to stand, squat, kneel, bend, stoop, reach, climb stairs, and work from a ladder, including regularly lifting up to 50 lbs.
  • Ability to use maintenance tools and equipment such as hand tools and power tools.
  • Ability to drive trucks, tractors, backhoe, and all-terrain vehicles preferred.
  • Valid drivers license and clean driving record; ability to drive on poorly maintained roads and in various weather conditions to get to work areas, and ability to drive and travel between locations and sites.
  • CPR, AED and first aid training (provided).
  • Montana Food Safety and Montana Alcohol Server Certification (provided).
  • Must be willing and able to work evenings and weekends and long work days.
  • Must have reliable transportation to and from Reserve.

WORKING CONDITIONS: Job position requires laborious work and regular physical exertion in variable and possibly extreme weather conditions at remote and isolated locations and on potentially difficult and hazardous terrain. Work requires exposure to and use of hazardous equipment and tools, cleaning chemicals and contaminants such as garbage. This position requires varied work hours including long hours and evening and weekend hours.

Note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. All employees are required to be responsible for and assist with additional tasks and responsibilities as needed.                 

APR reserves the right to verify previous employment and other information provided by a candidate. If a candidate provides false information, an offer for employment may be rescinded.

To apply for this position, please submit a letter of interest and resume to jobs@americanprairie.org. American Prairie Reserve is an Equal Opportunity Employer.