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Visitor & Facilities Support

To apply for this position, please submit a letter of interest and resume to jobs@americanprairie.org. American Prairie Reserve is an Equal Opportunity Employer. 

TEAM: Reserve/Visitation
REPORTS TO: TBD
LOCATION: American Prairie Reserve        
HOURS: Full-Time; Temporary/Seasonal for April 2018 – October 2018
WORK PROVISIONS: Housing                                            

ORGANIZATION DESCRIPTION: American Prairie Reserve is working to create a wildlife reserve on the Northern Great Plains of northeastern Montana. This reserve is being designed for visitors around the world to experience spectacular wildlife and to protect one of the world’s most important and imperiled ecosystems.

JOB PURPOSE: This position lives and works on the Reserve in support of extraordinary visitor experiences. This position is responsible for guest hospitality services and logistical support for visitor experiences in a variety of lodging facilities. Additionally, the position assists with maintenance for facilities, structures, grasslands, livestock, and wildlife. This position includes a wide range of interior and exterior labor and light carpentry work based on property needs for over 300,000 acres and 20+ structures and buildings.

Note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. All employees are required to be responsible for and assist with additional tasks and responsibilities as needed.

PRIMARY JOB DUTIES:

Cleaning and upkeep to ensure well-organized and sanitary facilities.
Perform a variety of cleaning duties, adhering to APR standards, at multi-use facilities with kitchens, bathrooms, living spaces, and guest bedrooms. Tasks include but are not limited to:

  • Laundry washing, folding, and storing.
  • Dust wall hangings, baseboards, furniture, fixtures, and other items.
  • Cleaning floors, walls, counters, showers, toilets, sinks, appliances, and counters.
  • Complete waste removal and recycling.
  • Inventory, purchase, organization, and storing of supplies.
  • Ensure facility system and processes are followed and suggest improvements to increase efficiency.
  • Drive a vehicle to transport, pick up or deliver, and/or purchase supplies, materials, and other items.


Guest Services to ensure positive visitor experience.
Act as a point of contact for guests, ensuring a positive, welcoming atmosphere as well as quality control of day-to-day hospitality operations. Tasks include but are not limited to:

  • Use booking software and supporting documents; follow protocol to ensure facilities are ready for guest arrival and process guest checkout.
  • As directed, provide support for visitation and event activities on the Reserve.
  • Acts as a point of contact for hospitality contractor, guests, and as a group host, creating welcoming atmosphere and facility orientation.
  • Resolve visitor issues with appropriate escalation and communication of the issue to APR staff Supervisor.
  • Provide meal and beverage services when needed, includes washing, cleaning, and putting away dishes.


Maintenance and repairs to ensure a healthy and safe environment.
Perform a variety of maintenance, cleaning, and upkeep to Reserve facilities including the restored schoolhouse, campground, employee housing, guest housing, outbuildings and property. Tasks include but are not limited to:

  • Perform light construction and repairs on structures, facilities, and grounds such as painting, staining, refinishing, hammering, drilling, sanding, etc.
  • Mowing, watering, digging, weeding, and snow removal.
  • Fence building, repair, and maintenance.
  • Assist in the control of bugs, invasive and noxious weeds including application of chemical spray.
  • Report breakage, damage, and perceived safety concerns.


Specific Skills, Educational Requirements, Credentials, Experience, Knowledge and Attributes that are needed for high performance:

  • Enthusiasm for and positive representation of APR’s mission, values, goals, and culture.
  • Exemplary interpersonal and communication skills.
  • Proactive and motivated work ethic; self-directed with the ability to follow systems and processes.
  • Adaptable, flexible, and able to handle ambiguity and change.
  • Ability to prioritize and accomplish results with a high level of productivity and quality.
  • Capable of working collaboratively as well as autonomously.
  • Ability to properly maintain confidentiality of private or sensitive information.
  • Professional appearance, language and behavior with the ability to cater to high-end clientele with a customer service emphasis.
  • Proficient computer skills in using email, time tracking software, and other basic software programs.
  • Ability to use chemical products such as cleaners, disinfectants, degreasers, solvents, etc.
  • Ability to stand, squat, kneel, bend, stoop, reach, climb stairs, and work from a ladder, including regularly lifting up to 50 lbs.
  • Ability to use maintenance tools and equipment such as hand tools and power tools.
  • Valid drivers license and clean driving record; ability to drive on poorly maintained roads and in various weather conditions to get to work areas, and ability to drive and travel between locations and sites.
  • CPR, AED and first aid training (provided).
  • Montana Food Safety and Montana Alcohol Server Certification (provided).
  • Must be willing and able to work evenings and weekends and long work days.
  • Must have reliable transportation to and from Reserve.


WORKING CONDITIONS: Job position requires laborious work and regular physical exertion in variable and possibly extreme weather conditions at remote and isolated locations and on potentially difficult and hazardous terrain. Work requires exposure to and use of hazardous equipment and tools, cleaning chemicals and contaminants such as garbage. This position requires varied work hours including long hours and evening and weekend hours.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. The job will be dynamic to fit the changing needs and priorities of APR. All employees are required to be responsible for and assist with additional tasks and responsibilities as needed.

APR reserves the right to verify previous employment and other information provided by a candidate. If a candidate provides false information, an offer for employment may be rescinded.

To apply for this position, please submit a letter of interest and resume to jobs@americanprairie.org. American Prairie Reserve is an Equal Opportunity Employer.